.png)
Sunrun Inc. is the largest residential solar and battery storage provider in the U.S., with over 10,000 employees supporting hundreds of thousands ofcustomers nationwide. As a public company in the energy sector, Sunrun’s IT security team is responsible for safeguarding critical systems, sensitive data, and customer trust across a complex hybrid environment.
Challenge : High Costs, Blind Spots, and Alert Fatigue
To keep up with daily alert volumes, Sunrun had outsourced Tier 1 alert triage and SIEM rule maintenance to a Managed Detection and Response (MDR) vendor. On paper, the model promised efficiency, but over time the results fell short of expectations:
Escalation Overload:
Nearly one in three alerts was escalated as an “incident,” stretching Sunrun’s lean team thin. Many of these were repeats or false positives, creating noise that distracted from true threats.
Detection & Coverage Gaps :
With limited detection engineering support, SIEM rules stagnated and key data sources weren’t integrated. This left blind spots that made it harder to stay ahead of emerging threats.
Limited Posture Improvement:
Minimal rule tuning and optimization meant the overall security posture saw little long-term improvement, despite significant ongoing spend.
High Cost, Limited Value:
The MDR service was costly, and the limited return on investment made it increasingly difficult to justify. With budgets tightening, Sunrun aimed to reduce spend while unlocking greater value from its existing investment in SIEM, SOAR, CNAPP, and threat intelligence tools.
Why Sunrun Chose AiStrike
As Sunrun looked for alternatives to its MDR provider, the team evaluated several options:
What made AiStrike different
.png)
.png)
.png)
.png)
.png)
For Sunrun, AiStrike wasn’t just a replacement for MDR — it represented a complete transformation of their SOC operating model.
Implementation: Fast, Seamless, and Scalable
Sunrun needed a solution that could be deployed quickly without disrupting existing workflows. AiStrike’s SaaS-first, agentless design made this possible.
Deployment Highlights:
The process was straightforward, and the impact was visible almost immediately.
Customer Perspective: A Shift from Noise to Control
For Sunrun’s lean security team, the difference between MDR and AiStrike was night and day. What had once been an endless cycle of noisy escalations quickly became a streamlined, controlled process with clear outcomes.
In Their Words:
Results: From Firefighting to Proactive Defense
Within weeks of going live, Sunrun began to see a measurable transformation in its SOC operations.
Key Outcomes:
With AiStrike, Sunrun’s lean team shifted from reactive firefighting to proactive defense — operating with confidence, efficiency, and control.
Partnership: More Than a Vendor Relationship
Transitioning from an MDR model to an AI SOC platform could have been daunting, but AiStrike made it seamless. Beyond technology, Sunrun found a partner invested in their success.
What Stood Out :
.webp)
.png)
.svg)
.png){kind=icon}
.webp)
.png)
.png)
.png)
